RETURNS
Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
The item must be unused, in the same condition that you received it, and in its original packaging.
Do not send your purchase back to the manufacturer.
Please note:
If the return is not due to an error on our part (e.g., incorrect item or damaged goods), courier costs will be covered by the customer.
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EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at info@miomondo.co.za.
If the exchange is not due to damage or incorrect sizing/item sent, courier costs will be at the customer's expense.
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DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if:
The item is defective
The item is damaged
You received the incorrect item
This will help us evaluate the issue and make it right as quickly as possible.
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EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
Undergarments and underwear
Socks
Masks
Perfumes
Personal care items (e.g., beauty products)
Custom or personalised products
Any item of a sensitive nature
If you are unsure whether your item is eligible for return, please get in touch before sending it back.
