We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, please contact us at info@miomondo.co.za. Once your exchange request has been approved, we will provide you with instructions on how and where to send your item.
Please note that customers are responsible for arranging and covering the cost of returning the item to Mio Mondo.
The item remains the customer’s responsibility until it has been physically received and inspected by Mio Mondo. Mio Mondo is not responsible for any items that are lost, delayed, damaged, or missing during the return shipping process.
A tracking status showing “delivered” will not be accepted as confirmation of receipt unless the parcel has been received by Mio Mondo and can be verified on our side.
If a returned item is not received by Mio Mondo, or is received damaged, used, missing tags, missing packaging, or in a condition that does not meet our exchange requirements, the exchange will not be processed.
We strongly recommend using a reliable courier service with tracking and keeping proof of shipment until your exchange has been completed.
Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange questions at info@miomondo.co.za.
PLEASE NOTE: ITEMS PURCHASED ON SALE ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED UNDER ANY CIRCUMSTANCES.
No refunds will be issued. If an exchange is not possible, a store voucher will be issued.
